REFUND POLICY

For a full and comprehensive understanding of the parties, the following terms used below have the following meaning:

Contractor: means Tixgigs as a service provider under this Contract;
Customer: means a natural legally capable person of majority age who accepts this Contract and in whose favor, under the terms and conditions established by this Offer, the services are provided for the selection, purchase and transfer of tickets to the Customer (in the selected number) to attend events;
Acceptance: means full and unconditional acceptance of the Offer by the Customer to conclude this Contract on certain terms and conditions;
Service Selection: means the purchase and transfer of tickets (in the selected number) to attend the event in the interests and in favor of the Customer;
Event: means a spectacular, sports or cultural event, including but not exclusively: concert (regardless of the venue), theatrical or circus performance, exhibition, screening of short, full-length, animated films, festival, show, fashion shows, sports games and competitions, excursions, etc., and attendance of which is carried out upon presentation of a specially established document (hereinafter referred to as the Ticket);
Ticket: means a document specially established by the event organizers confirming the right to attend the event;
Ticket Price: means the nominal price of attending the event to be set by the event organizers;
Cost of Administrative Services: means funds paid by the Customer when receiving the services on the website, for providing the Customer with auxiliary services related to booking, transactions, call center services, acquiring, sending a ticket to e-mail, etc. The cost of administrative services is the property of the Contractor and is not subject to refund in case of postponement or change of the event;
Cost of Bank (Payment) Commission: means a fee that financial institutions (banks, payment systems, etc.) charge to their customers (payers and/or users of the bank and/or payment system) for providing products and services of any nature, such as money transfers, acquiring, conversion percentage, etc.
Cost of the Bank (Payment) Commission is not included in the cost of services;
Cost of Services: consists of the ticket price and the cost of administrative services.
Service Fee: means funds that are deducted from the customer when selling an event ticket in his/her favor, and are not subject to refund in case of cancellation, postponement or change of the event. The amount of the service fee for each ticket shall be determined by the payment system when purchasing the ticket and does not depend on the Contractor. The cost of the service fee is non-refundable in case of cancellation, postponement or change of the event;
Event Organizers: means a legal entity, individual entrepreneur, or individual who organizes the event and is responsible for holding it;
Website: means internet site tixgigs.com used as a service by which the Contractor provides the service to the Customer;
Party to the Contract: means a separate generalized mention in the text of the Contractor or Customer without using personalization;
Parties to the Contract: means joint mention of the Contractor and the Customer.

1. REFUND

1.1. The Customer confirms that he/she is aware that a refund is possible only in the amount of the cost of the service (without bank payment commissions) and only if the event is canceled by the event organizer and when the Contractor receives the relevant official letter and/or request from the event organizer, which specifies the conditions (term, time, place) and the procedure for returning the ticket price.

In this case, the Customer shall apply for a refund of the ticket price. The application is created in any form (defining the booking reference number) and sent to e-mailsupport@tixgigs.com. Refund of the cost of the service shall be made exclusively in non-cash form to the Customer’s account up to 30 days from the date of cancellation of the order. Only the Customer whose details are specified in the order may apply for a refund.

The bank (payment) commission for recalculation of funds is not refunded to the Contractor.

1.2. The Contractor does not make any refunds for tickets lost or damaged by the Customer.

1.3. Admission to the event shall be carried out taking into account quarantine measures, if they are introduced by the event organizer, restrictions and requirements introduced in accordance with the procedure established by law by authorized authorities acting at the time and place of the event. Failure by the Customer to comply with the above requirements, which has resulted in refusal of admission to the event, is not a reason for a refund for the purchased ticket.

1.4. The Contractor shall not make any refunds in case of change/transfer of all or one of the items by the event organizer: time, date, venue, composition of performers, name of the event or in case of reissue of tickets to a new section (podium, etc.). If using the ticket or a new ticket the Customer may visit the event, then the service is valid and provided properly, even with changes.

1.5. The Contractor may cancel the ordered service at any time and return the funds within the time period specified in clause 1.1. of this Contract.

1.6. In case of non-performance or improper performance of the obligations assumed, the Parties shall be held liable subject to the terms and conditions of this Contract and the Offer.

1.7. The Contractor shall not be responsible to the Customer for postponing, replacing or canceling the event.

1.8. The Contractor shall not be responsible for false and incomplete data provided by the Customer to receive the ticket. The Customer undertakes to provide reliable data during registration. The Customer shall be fully responsible and assume all possible commercial risks associated with his actions regarding errors and inaccuracies in the personal data provided to him/her, as well as the choice of an event.

1.9. The Contractor shall be released from liability for full or partial non-performance of the obligations provided for in this Contract, if the non-performance is the result of force majeure circumstances, such as: de-energization, military aggression, natural disasters, fires, floods, strikes, other circumstances, if they have affected the fulfillment of the obligations of the Parties to this Contract. Force majeure circumstances shall be understood as circumstances that have arisen during the term of validity of this Contract as a result of events which are unforeseen and unavoidable by the Parties.

1.10. The Customer shall be solely responsible for maintaining the confidentiality of the account information and the selected password for confirming login when registering on the website (when creating an account). The Customer shall be solely responsible for any actions related to their account. The account may not be transferred to a third party.

1.11. Either Party affected by conditions under which it is impossible to fulfill its obligations under the Contract due to force majeure circumstances shall notify the other Party of the occurrence of these circumstances without any delay, no later than 1 day from the date of their occurrence or from the date when the Party becomes aware of such circumstances. The notification shall contain information on the occurrence and nature of circumstances and their possible consequences.

1.12. The certificate of the Chamber of Commerce and Industry of Ukraine shall be a proper proof of the existence of force majeure circumstances.

1.13. The occurrence of these circumstances shall not constitute grounds for the Customer’s refusal to pay for the services provided by the Contractor prior to their occurrence.

1.14. The Contractor shall not be responsible for non-compliance of the event with the Customer’s expectations and/or its subjective assessment. Advice and recommendations provided to the Customer may not be considered as guarantees. The Customer confirms that he/she is aware of the fact that the Contractor may not and is not responsible for the results of attending the event.

1.15. If the Customer is unable to attend the event due to the service improperly provided by the Contractor, the Customer may provide the Contractor with an application for a refund of the ticket price with the addition of supporting documents from third parties. The Contractor shall consider the relevant request of the Customer, and if confirmation is established that the Customer is unable to attend the event due to the service improperly provided by the Contractor, return the ticket price to the Customer. If the Contractor comes to the conclusion that the evidence provided by the Customer is unreliable, the Contractor has the right to refuse the Customer’s request. If the Customer submits such a request without proof, the Contractor does not consider such requests at all.

If the Customer misses an event, the cost of the service will not be refunded to the Customer.

1.16. If the event is postponed, the Contractor undertakes to communicate between the Customer and the event organizer in each specific case, helping to resolve any issues that arise. No refund shall be made for rescheduled (deferred) events unless they are finally canceled.

The Contractor shall not be held liable for partial performances, venue, composition or changes in the time of the event. In these cases, no refund shall be made.